Academic Support Generics

Academic Support/Student Service Generic Job Summaries

The following guide outlines the basic functions and requirements of positions in the

Academic Support & Student Services job family, describes general job duties and

outcomes, and provides knowledge and experience requirements at each grade.

Academic Support
Student Services
Admissions
Health Services
Library Services
Sample Performance Standards

Academic Support

Assistant Dean III – Grade 06

Position Summary

Develops, implements, and evaluates programs policies, and services to meet the needs of students in the following areas: academic, residence, judicial, student life and activities, career development, and/or special populations. Evaluates academic credentials; designs intervention programs for students experiencing difficulty; and provides academic, personal, and career counseling and advice. May develop special projects, activities, outreach, and student leadership programs and training; and serve as a liaison to university departments. May supervise staff, negotiate and authorize contracts with vendors within university limits, develop programs, and assist with budget development. Works independently within broadly defined work objectives. Utilizes solid understanding of the theoretical and applied bases for the particular field of specialization. Functions as a seasoned professional in the functional area of expertise.

Outcomes

Development and coordination of programs and support services that meet the college mission and diverse student needs and interests
Evaluation of student academic issues and concerns and corrective proble resolution
Communication and resolution of student issues and problems in concert with
university units
Enhancement of student leadership opportunities, skills, and abilities
Sensitive approaches to student development, diversity, special population needs and multi-cultural issues
Sound advice to special student populations and effective liaisons with university faculty, staff, and external institutions of learning

Knowledge and Experience

Requires a master’s degree in student development, higher education counseling,

education, social work, or related area; or an equivalent combination of education and

experience that demonstrates knowledge and understanding of student development and

academic theories, methodologies, and current practices in higher education. Also requires a minimum of three years experience in an academic, residence, judicial, student life/activities, or career development function; excellent communication skills; and computer literacy.

Assistant Dean II - Grade 07

Position Summary

Develops, implements, and evaluates programs, policies, and services to meet the needs of students in the following areas: academic, residence, judicial, student life and activities, career development and/or special populations. Oversees outreach and manages service delivery. Develops written documentation of all aspects of field instruction, guidelines, and/or manuals. May identify new and continuing funding sources, and manage facility services and/or staff. Interprets, communicates, and implements policies and practices for differing needs of a diverse client population. Researches and benchmarks best practices for development of effective strategies and resolutions to complex problems that may require creativity. Demonstrates specialized knowledge of one field or general knowledge of broader fields.

Outcomes

Assessment of needs and identification of programs, activities, and initiatives that meet the college mission and broader university goals and objectives
Evaluation and assessment of student academic records and charted plans to recover academic standing
Increased participation of faculty in mentoring, advising, and student support functions
Completion of operational, outreach, and service deliverables in accordance with standard policies, practices, and procedures
Sensitive handling of student development, diversity, special population needs, and multi-cultural issues
Written documentation that outlines instruction, guidelines, procedures, critical deadlines, and required actions

Knowledge and Experience

Requires a master’s degree in a specific academic discipline, student development, higher

education, social work, or related field; or an equivalent combination of education and

experience that demonstrates knowledge and understanding of student development and

academic theories, methodologies, and current practices in higher education. Also

requires a minimum of three years experience in an academic, residence, judicial, student life/activities, or career development function; excellent communication skills; and computer literacy.

Assistant Dean I – Grade 08

Position Summary

Provides overall leadership and direction; anticipates complex functional needs; and

develops recommendations and solutions for programs, policies, and services that meet

academic, residence, judicial, student life and activities, career development, and/or

special population needs of students. Researches and plans curriculum and program

criteria. May manage and/or support professional staff. Develops collaborative efforts

and strategic alliances with internal constituents and external agencies/corporations.

Maintains and enhances school and college-wide leadership capabilities. Functions as a seasoned professional with strong skills in planning, organizing, information integration,

decision-making, and attaining results.

Outcomes

Strategic plans and policies appropriate for a diverse client base
Strategic plans for initiatives that demonstrate in-depth knowledge of a specialized field or discipline
Highly creative solutions to complex, unusual, and multi-disciplinary problems and issues
Enhancement of staff knowledge in advances in current applied research, methods, and practices
Sensitive handling of student development, diversity, special population needs, and multi-cultural issues
Effective systems for data reporting and analysis based on benchmarking of operational, financial and personnel activities

Knowledge and Experience

Requires a master’s degree in an academic discipline, higher education administration,

student development, counseling, or related field; and a minimum of three years of directly-related experience of increasing responsibility in a leadership or managerial role that demonstrates knowledge and understanding of strategic planning, management, team-building, leadership skills, fiscal management, and best practices research. Also requires excellent communication skills and computer literacy.

Student Services

Assistant Manager Residence Life – Grade 04

Position Summary

Develops, implements, and evaluates the effectiveness of residence life programs and

services at each residence hall. Enriches the leadership skills of the executive boards of each hall through individual and group meetings, special events, and programs. Responds to all student problems and emergencies. Partners with students and colleagues to understand issues and provide solutions. Demonstrates good understanding of the theoretical and applied bases for the particular field of specialization. Provides resolutions to an assortment of problems of moderately complex scope. Uses judgment within defined practices and procedures.

Outcomes

Fully developed and coordinated programs of residence life governance and support services
A coordinated system of emergency response to student needs and conflicts
Analysis and assessment of programs that measure student leadership and residence life effectiveness
Effective relationships with residence life staff and students that adhere to college and university goals and procedures
Increased awareness in others of issues related to student diversity, special population needs, and multi-cultural issues
An environment that assures the safety, security, and well-being of resident students

Knowledge and Experience

Requires a bachelor’s degree in student personnel, counseling, higher education

administration, education, or a related field; or an equivalent combination of education

and/or experience and a minimum of two years related experience that demonstrates

knowledge and understanding of residence life methodologies and practices, including

program planning and evaluation, student governance, and leadership. Also requires good

communication skills and computer literacy.

Manager Residence Life - Grade 06

Position Summary

Develops, implements, and evaluates the overall effectiveness of residence life policies,

programs, and services to meet student residence life needs for several residential

communities. Coordinates practices and responses related to daily living and crisis

situations. Evaluates the effectiveness of special interest residences and reviews proposals for new residences. Effectively and efficiently manages staff, personnel issues, and financial operations. Functions as a seasoned professional in this area of expertise.

Outcomes

Accomplishment of residence life goals and objectives meeting university and college mission needs and requirements
A clearly defined system of emergency response to student needs and conflicts.
Staff professionally trained in the theoretical and applied basis for residence life approaches
Efficient and effective implementation of administrative and financial operations and processes
Resident life experiences that promote intellectual, personal, and community responsibility
An environment that assures the safety, security, and well-being of resident students
Identification and resolution of administrative, staff management, and operational issues

Knowledge and Experience

Requires a bachelor’s degree in student personnel, college student development,

counseling, higher education administration, education, or a related field; or equivalent

combination of education and/or experience and a minimum of five years experience that

demonstrates knowledge and understanding of residence life methodologies and

practices; and state and federal regulations and legislation pertaining to residence life issues, policy development, staff supervision, and financial operations. Also requires excellent communication skills and computer literacy.

Learning Specialist – Grade 05

Position Summary

Provides one-on-one learning assistance by preparing personalized student plans. Designs

and delivers workshops for collegiate learning strategies in general and specific academic

areas. Develops working relationships between the campus learning center and university

faculty, students, and staff. Hires, trains, and supervises learning assistants. May develop

programs and strategies to improve recruitment, retention, and graduation rates for

targeted populations. Establishes supportive services such as study tables and group

tutorials. Documents all advisement activity and provides regular status reports as

required. Demonstrates good understanding of the theoretical and applied bases for particular field of specialization. Provides resolution to an assortment of problems of moderately complex scope.

Outcomes

Development of academic learning strategies, advisement, and tutorials to meet identified needs
Needs assessments; development and implementation of training workshops, consultations, and service deliverables
Responsive service as a liaison to university faculty, students and staff
Learning support systems that are targeted to special student needs
Solutions for clients and colleagues that demonstrate partnerships and an understanding of issues
Documentation of advisement activity, records, tables, and required reports

Knowledge and Experience

Requires a bachelor’s degree in education, communication, psychology, or a related field;

or equivalent combination of education and/or experience and a minimum of two years

experience that demonstrates knowledge and understanding in collegiate learning

strategies and methodologies for individuals and groups. Also requires good

communication skills and computer literacy.

Career Management Specialist – Grade 05

Position Summary

Performs a wide range of career counseling, including individual and group career

counseling to undergraduate and graduate students and alumni. Administers and

interprets career assessment instruments, and designs and implements small and large

group workshops in the following critical areas: resume writing, job search, interviewing, and career decision-making. Develops outreach efforts to potential employers, colleges, and government agencies. Establishes relationships with alumni to serve as mentors or as potential employers. Provides resolution to an assortment of problems of moderately complex scope. Demonstrates good understanding of the theoretical and applied bases for particular field of specialization.

Outcomes

Identification and development of career planning options and activities
Clear and accurate interpretation and communication of career assessments
Needs assessments; development and implementation of career training workshops, consultations, and service deliverables
Responsive service as a liaison to colleges, professional schools, and student populations
Effective outreach initiatives that foster understanding of client and student needs and concerns.

Knowledge and Experience

Requires a bachelor’s degree in counseling, educational psychology, human resources, or

a related field; or equivalent combination of education and/or experience, and a minimum

of two years experience that demonstrates knowledge and understanding of career

counseling theories and methodologies for individuals and groups. Must have the

appropriate qualifying education and/or experience to administer and interpret career

assessment instruments. Also requires good communication skills and computer literacy.

Admissions

Admissions Officer – Grade 5

Position Summary

Recruits prospective students, targeting key demographic markets by analyzing geo-demographic data. Visits high schools and community colleges to recruit students. Conducts information sessions, both on and off campus. Reviews applications for admission and, using professional judgment, evaluates credentials and applies first year and transfer admit, waitlist, and deny parameters for all collegiate units. Provides guidance to prospective students throughout the admissions process. Explains admissions competition, eligibility for the Educational Opportunity Fund (EOF) Program and New Jersey residency status, as they relate to tuition assessments, scholarships, and financial aid. Reviews and provides feedback on recruitment publications. Coordinates on and off-campus recruitment activities. Evaluates, develops, and implements procedures and standards for the cost-effective delivery of all related services. Works under general supervision with few direct instructions. Provides resolutions to an assortment of problems of moderately complex scope. Uses judgment within defined practices and procedures. May deviate from established methods as long as outputs meet standards of acceptability.

Outcomes

Recruitment of prospective students from key demographic markets
Review of applications in adherence to admissions guidelines and policies
Student/recruit understanding of the admission process
Student/recruit understanding of eligibility requirements for New Jersey residency, the EOF program, scholarship, and financial aid programs
Review of recruitment publications for adherence to specifications
Compliance with operational policies and procedures

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education

and/or experience, plus two years of relevant experience that demonstrates skills in

admission counseling. Requires good communication skills and computer literacy skills

in industry standard software.

Senior Admissions Officer – Grade 6

Position Summary

Reviews applications for admission using professional judgment. Evaluates credentials

and applies first year and transfer admit, waitlist, and deny parameters for all collegiate

units. Acts as liaison for applicant admission to graduate programs, collegiate units, the

Division of Intercollegiate Athletics, and special programs to resolve complex admission

decisions. Recruits prospective students, targeting key demographic markets by

analyzing geo-demographic data. Develops marketing plans and visits high schools and

community colleges for the purpose of recruiting students. Creates recruitment

publications, web sites, direct mail, and electronic messages. Coordinates on-campus

visitation programs for students, parents, guidance counselors, etc. Evaluates, develops,

and implements procedures and standards for the cost-effective delivery of all related

services. Works independently with broadly defined work objectives. Works across

functions to resolve most complex issues. Provides resolutions to a diverse range of

complex problems that may require creativity. Uses judgment and makes decisions

within broadly defined policies and practices.

Outcomes

Accurate and timely follow-through in the university’s mission and goals as they relate to enrollment activity
Plans for and coordination of application review processing for special applicant populations; decisions that adhere to admissions guidelines and policies
Recruitment of prospective students from key demographic markets that meets enrollment goals
Student/recruit understanding of the admission process
Student/recruit understanding of eligibility requirements for New Jersey residency, the EOF program, scholarship, and financial aid programs
Review of recruitment publications for adherence to specifications

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education

and/or experience, plus five years of relevant experience that demonstrates expertise in

admission counseling. Requires excellent communication skills and computer literacy

skills in industry standard software.

Assistant Director, Admissions – Grade 7

Position Summary

Manages a range of functions typically associated with all stages of the enrollment

cycle – marketing, recruitment, admissions application review, yield activities through

enrollment, and special projects as required. Provides direct supervision of the senior

admission officers, admissions officers, and paraprofessionals in implementing the unit’s

action plans. Responsible for conceptualizing, planning, and implementing all aspects of

application review, decision making, and notification of undergraduate applications to all

schools on three major campuses across the state. Defines, documents, and monitors

procedures for on and off-campus recruitment programs, targeted population recruitment,

transfer course articulation, direct mail campaigns, and the development of print and

electronic media used in communication initiatives. Trains staff in relevant procedures

and consults with collegiate deans and other university departments to resolve issues

pertaining to admissions policies and protocols. Demonstrates a high level of initiative

and judgment with a limited review of results. Is accountable for major project decisions,

metrics, and client satisfaction.

Outcomes

Accurate and timely follow-through in the university’s mission and goals as they relate to admissions and recruitment activity
Review of recruitment publications for adherence to specifications
Recruitment activities that adhere to office protocol and are completed in a timely manner
Staff communication that conveys to students/recruits eligibility requirements for New Jersey residency, the EOF program, scholarship, and financial aid programs
Compliance with operational policies and procedures
Identification and management of staff, budget, and operational risks
Assistance to upper management in the development of the organization’s fiscal and strategic planning goals

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education

and/or experience, plus a minimum of five years of relevant admissions experience that demonstrates expertise in admission counseling. Requires computer literacy in industry standard software. Also requires excellent communication skills; and strong skills in planning, leading, and organizing.

Director of Admissions – Grade 9

Position Summary

Directs the activities and staff for the smooth, efficient, and cost-effective operation of all

enrollment functions. Manages the development, implementation, and evaluation of

policies, procedures, and standards for the cost-effective delivery of all related services.

Develops communications, marketing, and recruitment plans to secure a sufficient number of competitive applicants within targeted markets to satisfy enrollment goals.

Oversees the analysis of geo-demographic market data and prepares written reports.

Directs the design, development, and publication of all printed information for every

phase of the enrollment process. Ensures publications are delivered on schedule and

within budget. Manages the receipt, processing, and tracking of applications to all

collegiate units on three campuses. Manages the admissions database system to record

and analyze the quantitative and qualitative aspects of the applicant pool. Ensures proper

security measures are operational to monitor and protect applicant data. Oversees annual

recruitment and communications budgets. Supervises and adjusts staff workloads,

provides training, and evaluates performance. Provides highly creative solutions to

usually complex problems. Uses independent judgment to accomplish objectives.

Develops strategies for improving the academic reputation and competitiveness of the

university by enhancing selectivity and yield outcomes. Develops, interprets, and

communicates policies and practices for differing needs of a diverse client population.

Anticipates and identifies complex functional needs and develops recommendations and

solutions.

Outcomes

Accurate and timely follow-through in the university’s mission and goals as they relate to enrollment activity
Recruitment of prospective students from key demographic markets that meets enrollment goals
Approval of recruitment publications in adherence to specifications
Recruitment activities that adhere to office protocol and are completed in a timely manner
Compliance with operational policies and procedures
Competent direction of the operational, financial, and personnel functions of the unit including fiscal planning and management, strategic planning, hiring, firing, grievances, conflict resolution, and employee evaluations.

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of

education and/or experience of increasing responsibility in a leadership/managerial role,

with a minimum of five years of relevant experience; excellent communication skills; and computer literacy in industry standard software. Also requires strong skills in planning, organizing, information integration, and decision-making; and experience with a specific focus on attaining results.

Health Services

Knowledge and experience parameters are listed for each position. However, certain

positions may require additional specific education, certification or licensure, knowledge,

ability, or expertise in a specialty area.

Nurse – Grade 5

Position Summary

Provides direct primary health care to university students and other clients in

collaboration with other health care team members. Performs medical, clinical, and non-clinical services that promote health, prevent disease, and help patients cope with illness.

Evaluates walk-in students, assesses phone calls, and conducts triage. Observes, assesses, and records symptoms, reactions, and progress in patients. Assists physicians, nurse practitioners, and other healthcare providers during examinations, diagnosis, plan of care development, and treatments. Performs phlebotomy, conducts basic diagnostic tests, administers medications and immunizations, and instructs and supports patients and their families. May develop and manage nursing care plans. Participates in group client teaching, interdisciplinary meetings, and educational programs. Performs and documents regular evaluation of emergency equipment; provides data, analysis, and reports; and maintains stock of equipment and supplies. May oversee, hire, train, and evaluate staff. Completes work in compliance with university, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and state health and licensing standards. Carries out routine and non-routine tasks within established work parameters, with review of work by supervisor. Performs professional work that requires knowledge of medical and clinical principles and practices and a good understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of nursing.

Outcomes

Triage and assessment of patient conditions
Completion of patient tests
Execution of treatment plans; chart updates; patient care supervision
Clear and open communication with each client
Facilitation of issue resolution
Compliance with JCAHO, state health and licensing regulations and standards, and with operational policies and procedures
Facilitation and presentation of educational workshops
Provision and organization of equipment and supplies
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a bachelor's degree in nursing or a related field, or an equivalent combination of

education and/or experience; a current license as a registered nurse in the State of New

Jersey; Cardio Pulmonary Resuscitation and Automated External Defibrillator

Certifications; and a minimum of two years relevant nursing, medical, or clinical

experience. Must be able to physically assist clients and have good clinical and

communications skills to include the understanding and effective use of English and medico-technical languages, and computer literacy.

Substance Abuse Specialist II – Grade 5

Position Summary

Provides direct individual and group counseling to university students and other clients

with alcohol, nicotine, gambling, and/or drug related problems. Assesses counseling and

treatment needs of students; provides short term counseling; observes, assesses, and

records symptoms, reactions, and progress in patients; and identifies and facilitates

student referrals to appropriate in-patient or outpatient treatment services. Coordinates

and facilitates substance abuse awareness workshops. Consults and advises faculty, staff,

and administrators concerning problem identification, response, and resolution techniques

for drug related student issues. Assists with research evaluation design, and provides

data, research, analysis, and reports on alcohol and drug abuse within the student

population. Presents project proposals. May coordinate and lead teams; and oversee, hire,

train and evaluate staff. Completes work under direct oversight, within established work

parameters, and regular review of work by supervisor. Performs professional work that

requires knowledge of alcohol and chemical abuse and dependency philosophies; related

treatment principles and practices; and a good understanding, use, and application of

concepts, theories, principles, practices, terminology, and applied bases of substance

abuse therapeutic treatment modalities.

Outcomes

Identification and counseling of alcohol, nicotine, gambling, and/or chemically dependent patients
Execution of treatment plans; chart updates; patient care supervision
Clear and open communication with each client
Facilitation and presentation of educational workshops
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a master's degree in counseling, psychology, or other relevant field; or an

equivalent combination of education and/or experience that demonstrates knowledge and

understanding of alcohol dependency theories and therapeutic treatment modalities to

include insight therapy, behavior modification, supportive educational therapy, and reality therapy; individual and group counseling techniques for patients with chemical

dependency issues; workshop presentation; research design implementation; data

analysis; and report writing. Also requires good communication skills and computer

literacy.

Substance Abuse Specialist I – Grade 6

Position Summary

Provides direct individual and group counseling to university students and other clients

with alcohol, nicotine, gambling, and/or drug related problems. Assesses counseling and

treatment needs of students; provides short term counseling; observes, assesses, and

records symptoms, reactions, and progress in patients; and identifies and facilitates

student referrals to appropriate in-patient or outpatient treatment services. Assists with

assessment and crisis intervention of students who are seen on an emergency basis.

Designs, coordinates, and facilitates substance abuse awareness workshops. Consults and advises faculty, staff, and administrators concerning problem identification, response, and resolution techniques for drug related student issues. Designs and conducts surveys and research evaluation designs; and provides data, research, analysis, and reports on alcohol, nicotine, gambling, and drug abuse within the student population. Presents proposals and recommendations to improve services. Participates in department and university committees. Coordinates and leads teams. May oversee license-eligible counselors or graduate students; monitor project budgets; oversee office; hire, train, and evaluate administrative staff. Completes work independently with broadly defined work objectives and limited review of overall results by supervisor. Performs professional work that requires specialized to general knowledge of alcohol and chemical abuse and dependency philosophies, and related treatment principles and practices; and a solid understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization within substance abuse therapeutic treatment modalities.

Outcomes

Identification and competent counsel of alcohol, nicotine, gambling, and/or chemically dependent patients
Implementation of patient treatment plans; chart updates; evaluations of treatment effectiveness and patient care; resolution of issues
Triage and assessment of patients
Clear and open communication with each client
Educational workshops that are well designed, facilitated, and presented
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a master's degree in counseling, psychology, or other relevant field; or an

equivalent combination of education and/or experience that demonstrates knowledge and

understanding of alcohol dependency theories and therapeutic treatment modalities to

include insight therapy, behavior modification, supportive educational therapy, and

reality therapy; plus a minimum of three years experience providing individual and group

counseling to patients with chemical dependency issues, conducting workshops,

implementing research designs, analyzing data, and writing reports. Must have current

State of New Jersey certification or licensure as an alcohol/chemical dependency

counselor. Also requires excellent communication skills and computer literacy.

Counseling Psychologist II – Grade 6

Position Summary

Provides direct psychological counseling services to university students, individually and

in groups; provides diagnosis; assesses counseling and treatment needs. Conducts short

term and longer term psychotherapy, collaborates and makes referrals to appropriate

medical staff for medication, and assists and coordinates hospitalization and outpatient

treatment discharge plans. Assists with assessment and crisis intervention for students

who are seen on an emergency basis or out of hours. Consults and advises faculty, staff,

and administrators concerning problem identification, response, and resolution techniques

for psychologically troubled student issues. Designs, coordinates, and conducts

workshops and outreach on life skills, handling life stressors, and other psychosocial

issues. Designs and conducts surveys and research evaluation designs; researches; and

provides data, analysis, and reports on psychosocial issues within the student population.

Presents project proposals and recommendations to improve services. Coordinates and

leads teams. May monitor project budgets; oversee office; hire, train, and evaluate

administrative staff. Completes work under direct oversight, within established work

parameters, and regular review of work by supervisor. Performs professional work that

requires specialized to general knowledge of psychotherapy; and a solid understanding,

use, and application of concepts, theories, principles, practices, terminology, and applied

bases of area of specialization within psychology, counseling, or clinical psychology.

Outcomes

Identification, diagnosis, counsel and/or treatment of students
Implementation of patient treatment plans; chart updates; evaluations of treatment effectiveness and patient care; resolution of issues
Triage and assessment of patients
Clear and open communication with each client
Educational workshops that are well designed, facilitated, and presented
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a doctorate in counseling, clinical, or professional psychology or an equivalent

field; State of New Jersey license eligibility as a counseling psychologist; plus a

minimum of two years experience providing triage, crisis intervention, and supportive

psychotherapy to patients, individually and in groups; designing and conducting

workshops; developing research designs; analyzing data; and writing reports. Also

requires excellent communication skills and computer literacy.

Counseling Psychologist I – Grade 7

Position Summary

Provides direct psychological counseling services to university students, individually and

in groups; provides diagnosis; assesses counseling and treatment needs; conducts short

term and longer term psychotherapy; collaborates and makes referrals to appropriate

medical staff for medication; and assists and coordinates hospitalization and outpatient