FAQ - MBOS

1. What is the Online Member Services system (MBOS)?
   
   

MBOS is an online portal within the New Jersey Division of Pensions and Benefits website intended for members of the Public Employees' Retirement System (PERS) and the Police and Firemen's Retirement System (PFRS).




2. What functions can I complete using the MBOS system?
   
   

   MBOS allows PERS and PFRS members to complete a variety of functions associated with their pension membership:
   

• Review member account information
• Apply for a pension loan
• Apply to purchase service credit
• Designate beneficiaries
• Calculate a retirement estimate
• Apply for retirement, and
• Other pension related functions.
  
  
3. What pension functions can only be completed through MBOS?
   
   Newly enrolled PERS members must use the MBOS system to designate beneficiaries for their retirement contributions and life insurance.
   
   Effective November 1, 2008, all pension loan requests must be submitted online through MBOS.
   
   
4. How do I register for MBOS?
   
   The Division of Pensions and Benefits has an easy four-step intruction sheet explaining how to register for MBOS, which can be found on the website.
   
   
5. I am trying to register for MBOS, but I do not know my PERS membership number.  How can I obtain this number?
   
   For employees currently enrolled in PERS, there are several ways to find your pension membership number:
   

• Reference your PERS enrollment verification that you received when you enrolled in PERS initially
• Access your Compensation and Benefits Statement
• Call the Division of Pensions and Benefits automated system at
  609- 777-1777
• Contact University Human Resources at 732-932-3020, ext. 4077 or benefits@hr.rutgers.edu.
  
  
6. I am a new employee and have not received confirmation of my PERS enrollment?  Can I still register for MBOS?
   
   You cannot register for MBOS until you have received your pension membership number, which will be mailed to your home address once your enrollment in PERS has been processed by the Division of Pensions and Benefits.
   
   
7. I am having difficulty using MBOS.  How can I request assistance?
   
   If you encounter difficulty registering for or using MBOS, call the MBOS Help Desk at 609-777-0534.

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Last Updated: 10/17/2008