Identity theft is America's fastest growing crime and the number one consumer complaint seven years in a row. That's why Rutgers University has partnered with CyberScout, a national leader in identity protection and data risk services.

Expert Help Is a Phone Call Away

If you suspect your identity has been compromised, call the number below and you will be referred to a fraud specialist. Planning a trip abroad? Call to get in touch with a fraud specialist prior to your departure. You'll receive a Travel Preparedness Package with identity-related travel tips and more.

For assistance, call:

848-932-3020

As a Rutgers employee or student, you and members of your household automatically have free access to Identity Theft Assistance powered by CyberScout. The program offers a comprehensive solution to the problem of identity theft—one that addresses people's lives, not just their bank accounts. In cooperation with University Human Resources, CyberScout fraud specialists guide victims, one-on-one, through the crisis resolution process. The service includes systematic notification of agencies and companies, development of a case file for police and insurance purposes, and the issuing of fraud alerts. This service is provided in tandem with other existing victim assistance programs offered through the university.

What Is Identity Theft?                                                CyberScout

There are two types of activity that would require assistance. They are:
  • Account Takeover: abuse of existing banking or other financial accounts
  • True Identity Theft: fraudulent creation of new accounts, records, and identification

View Frequently Asked Questions about Identity Theft

CyberScout Services

CyberScout Identity Theft Resolution Services provides unlimited claims-free access to a highly experienced fraud specialist whenever you have a concern about the safety of your personal information.  Whether you have a serious identity theft crisis or need to take preventative measures regarding a lost or stolen wallet, you won’t have to struggle on your own.  Your personal advocate will guide you one-on-one through the complicated resolution process from start to finish, and will even follow-up months after resolution is complete. You will receive the following:

  • Unlimited access to a personal advocate via toll-free number
  • Systematic notification to credit bureaus, creditors, collection agencies, etc.
  • Assistance in filing a police report, creating a fraud victim affidavit, and creating a comprehensive case file for investigative and claims-handling purposes
  • Assistance in handling all documentation and phone calls needed to resolve your case 
  • A 3-in-1 credit report and one year of credit monitoring for victims
  • One year of fraud monitoring
  • Optional credit-file freezes and interface with state identity theft passport programs (Where available)
  • Assistance with proactive inquiries regarding the potential misuse of your personal information
  • A full year of active follow-up to evaluate the effectiveness of the resolution status and to detect possible recurrent fraud
  • Ongoing news alerts, tips, and education at the Rutgers Identity Theft Resolution Center website

Eligibility

Current Rutgers University employees, whether faculty or staff, who are employed for at least 50% time are eligible for this free service.

Need Help Now?

Employees call:

University Human Resources at 848-932-3020
Employees who participate in the State of New Jersey retirement system can find information on how to place a "security freeze" on their accounts by visiting the Division of Pensions and Benefits website.

Report on-campus theft:

  • RUPD – New Brunswick 732-932-7211
  • RUPD – Camden 856-225-6009
  • RUPD – Newark 973-353-5581

Preventing Identity Theft

How Is Your Identity Acquired?

  • Mail stolen from unlocked mailboxes
  • Email "phishing" scams
  • Dumpster diving for sensitive documents
  • ATM and telephone “shoulder surfing”
  • Skimming of credit card information

Reducing Your Risk For Identity Theft

  • Scrutinize a 3-in-1 credit report at least twice a year
  • Sign up for credit monitoring
  • Periodically check Division of Motor Vehicles, Social Security, and other personal records
  • Never forget that anyone with a credit card, a bank account, a driver's license, or a Social Security number is a potential target

Are You At Risk?

Take one of these quizzes to determine your vulnerability:

Securing Your Computers and Files

The Office of Information Technology suggests you ask yourself these critical questions regarding your work and home computers: RU using anti-virus software and keeping it up to date automatically (Rutgers Antivirus Delivery Service-RADS for automatic updates)?

  • RU exercising caution when opening email attachments?
  • RU selecting hard to guess passwords and keeping them private?
  • RU backing up important files?
  • RU downloading and installing operating system update patches?
  • RU aware of the risks in file sharing?
  • RU using a password protected screen saver?
  • RU locking up your computer when not in use?
  • RU aware of how to report a computer abuse incident?
  • RU protecting your computer from Internet intruders by using a firewall?

For more information on avoiding identity theft, visit CyberScout's web page.