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Professional Work Skills Program
The Professional Work Skills Program is a series of four workshops aimed at increasing the interpersonal, communication, and client service skills of university employees. Clerical, office, laboratory, and technical staff such as administrative assistants, unit coordinators, and secretaries, and service and maintenance employees such as group leaders and maintenance mechanics, will find this series especially helpful. Participants who attend all four workshops receive a certificate of completion.
"Thank you again. I had a wonderful time and you taught me a lot." Claudine Oleskin, Program Assistant; OCPE, Rutgers–NJAES
"The workshops were beneficial for me, and I'm glad I completed the program."
Ketanya Setal,
Administrative Assistant; Rutgers Business School Newark
"Thanks for providing such great informational/interactive sessions - I enjoyed them all." Janice Houtman, Administrative Assistant;
SAS - Exercise Science and Sports Studies
Program Topics
The Basic Principles – a new look at the “Golden Rule”, tips for building interpersonal relationships, and a quick insight into personal style preferences
Effective Communication Techniques – strategies for getting messages across clearly, getting good information from others, and using body language to send positive messages
Managing Conflict With Others – techniques for dealing with difficult situations and people including "I" statements, anticipation, reading meta talk, and setting boundaries
Providing Outstanding Service – an overview of the impact of good and poor service, factors that result in excellent service, and tips for managing difficult service encounters
Registration
Browse our online calendar for upcoming workshop dates.
For more information about the program call 732-932-3020, ext. 4071. You may also enroll in the program online by selecting the"Professional Work Skills" option.
