Coaching Services

	Many employees benefit from our customer service and team building training programs.

University Human Resources makes Coaching Services available to supervisors, area managers, and department heads. Coaching is an enhanced process that provides staff with ongoing, objective feedback to develop their interactions in the workplace. It is designed to build commitment to learning, promote personal flexibility, and fine tune communication and conflict resolution behaviors reducing misunderstanding or miscommunication in the workplace. Coaching is a two-way approach that offers constant communication and feedback from both parties. Coaching is based on the situational need of the client, which may include:

	Assisting in the translation of standards and expectations
	Reinforcing actions that support the organization's vision or mission
	Counseling on employee performance and disciplinary issues
	Serving as a sounding board for decisions
	Decision making and problem solving
	Project planning and implementation
	Presenting effective techniques on how to give constructive feedback to employees
	Building on and crediting staff ideas
	Defining and setting up a method to track employees' activities
	Offering insight and perspective on handling difficult situations
	Assisting individuals in arriving at solutions that will help settle current conflict and lessen subsequent conflict
	Supporting positive practices and implement new practices
	Expanding a manager's capability to learn new skills and behaviors

To request Coaching Services, contact the HR Consultant for your department or call 732-445-3020.

Frequently Asked Questions

Questions or comments? Contact us at ProfDev@hr.rutgers.edu.