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Certificate and Special Programs
The
Supervisor Development Program
The program is outlined as a set of three modules that address key areas. As a participant you will have the opportunity to work with other supervisors and representatives of University Human Resources in a supportive environment to explore and test new ideas and approaches. Large group interaction, case studies, small group discussion, and experiential activities will be used to discuss a broad range of subjects: Module 1 Module 2 Module 3 Your development as a supervisor does not end with these this series. Ongoing support and resources from your supervisor and from University Human Resources will continue to develop your leadership potential. The program is offered each spring and fall. To participate, you must be a full-time A/P/S employee who supervises other full-time employees. For more information about the program contact Christina Bilinski at christinab@hr.rutgers.edu. Persons interested in attending the Supervisor Development Program on the Newark campus should contact Roseann Rivera at RoRivera@newark.rutgers.edu for all inquiries. Supervisor
Development Program IV - Managing Projects and People Administering Basic Projects - includes defining the major aspects of handling any project and project management tools Handling Multiple Priorities - covers identifying departmental, team, and personal priorities and a variety of time management tools Managing Conflict - enables recognition of personal conflict management style and learning strategies to handle conflict Dealing With Difficult Employees and Situations - presents strategies for dealing positively with a diverse workforce and customer base Graduates of the SDP who have already attended open enrollment workshops in any of these subjects are entitled to full credit for their attendance and need only participate in areas not yet explored. The program is offered each spring on a first-come, first-served basis. For more information about the program contact Christina Bilinski at christinab@hr.rutgers.edu.
Professional
Works Skills Program Each of the four workshops is two hours long. All workshops will be presented at the University Human Resources Training Center at 27 Road 1, Building 4086 on the Livingston Campus. Participants who attend all four workshops will receive a certificate of completion. Dates for this program in spring 2005 are shown in parentheses below. Program topics include: The Basic Principles – a new look at the “Golden Rule”, tips for building interpersonal relationships, and a quick insight into personal style preferences Effective Communication Techniques – strategies for getting messages across clearly, hints for getting good information from others, and the effective use of body language to send positive messages Providing Outstanding Service – an overview of the impact of good and poor service, identification of factors that result in excellent service, and tips for managing difficult service interactions Managing Conflicts – an examination of the pros and cons of conflict, ideas for anticipating problem situations and people, and ways to deal with conflict constructively You can enroll online through the Professional Development Program web site at https://uhr.rutgers.edu/profdev/ or by calling 732/932-3020, ext. 4070. For more information about program contents, please contact Christina Bilinski at christinab@hr.rutgers.edu or 732/932-3020, ext. 4071. Business/Accounting
Certificate Program Some workshops require employees to have access to on-line systems prior to class. For information on gaining access, please go to the appropriate web page listed below:
Additional Resources
IT Certificate Program Key Resources:
Assistance:
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