Unit Computing Administrators

Unit Computing Specialist - Grade 3

Position Summary

This entry-level position normally provides desktop support, help-desk functions, etc. Working under close supervision, this position may also carry out specific functions in server administration. May assist with the ongoing support of computer environments campuswide, with special efforts geared towards end-user questions and problems. Works with basic equipment and simple applications; staffing a telephone hotline; training student consultants and/or users. May conduct hands-on training sessions and instructional classes for students, faculty, and staff. May also assist in the development of user procedures and security procedures, the maintenance of software and documentation libraries, and remains up-to-date in new developments and technologies.  Performs other related duties as assigned or requested.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding end-users
  • Accomplishment of the unit’s operational goals and objectives
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
Knowledge and Experience

Requires working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience.  Requires good communication skills, basic consultative, and organizational skills and computer literacy.

Unit Computing Specialist - Grade 4

Position Summary

This level position is often involved with the daily administration of a server(s) and/or in the support of desktop operating systems and software. This position frequently works under technical supervision except for those small departments where the position may be the sole technical resource. Many are involved with the development of web pages, databases, spreadsheets, and/or reports of low to moderate complexity. Performs analytical, technical and administrative work to plan, design, and install networked and stand-alone computer systems for public user rooms, computer classrooms, offices, etc. Analyzes user needs and evaluates new products; recommends hardware and software purchases. Installs and troubleshoots software and hardware. Provides telephone and on-site support.

Provides technical support, assistance, and consultation to students, faculty, staff, and/or lower-level consultants. Collaborates with other units to improve access to and maximize use of computing resources. Develops documentation, user procedures, and security procedures. May conduct hands-on training sessions and instructional classes in hardware and software applications for students, faculty, and staff.  Contributes to the establishment and maintenance of software and documentation libraries.

Maintains currency in new developments and technologies. Conducts research on new technologies, as requested. Performs other related duties as assigned or requested.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding end users
  • Accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Well-organized meetings, seminars, symposiums, and like events
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or an equivalent combination of education and/or experience. Knowledge of university computing environments is preferred, as is knowledge of networks, LANs, and network software.

Unit Computing Specialist / Manager - Grade 5

Position Summary

This level position administers a large set of PC’s for a department, normally with responsibility for one or more servers. The scope of responsibility may include application support and developing web applications of moderate complexity. May supervise lower level technical staff and is usually responsible for resource planning for departmental computing.

Provides specialized, technical end user support and assistance and advice in the use of computer hardware, software, and networks to faculty, students, and staff.  Provides consulting services in specialized areas such as specialized software, data access/analysis, and academic research. Provides support for specialized software/data installation, configuration and planning. Investigates and analyzes various specialized computing options and solutions. Seeks opportunities to integrate specialized area into scholarly activities, collaborating with faculty on incorporating specialized software and methods.

Plans, designs and conducts specialized end-user training for groups or individuals. Maintains currency in new developments and technologies. Conducts research on new technologies, as requested. May test new specialized software. Selects and recommends purchase of hardware and software for universitywide usage. Plans implementation of new, specialized software releases; determines impact of changes and methods of facilitating end-user adjustment. Interacts with hardware and software vendors to establish or maintain supportive relations. Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor. Performs other related duties as assigned or requested.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding end users
  • Accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Well-organized meetings, seminars, symposiums, and like events
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or equivalent education and experience plus two years relevant experience in specialty area. Experience in university computing environments is preferred, as is experience with networks, LANs, and network software.

Unit Computing Manager - Grade 6

Position Summary

This level position will normally involve a more complex environment than is required in the typical department. Multiple sites, multiple network operating systems, increasingly complex web development, and complexity of applications the position supports frequently necessitate the use of more complex technologies. In large environments this level may also have significant managerial and technology planning responsibilities.

Provides specialized, technical end-user support, and assistance and advice in the use of computer hardware, software, and networks to faculty, students, and staff. May supervise related staff and consultants.  Provides leadership in the provision of long term, expert consulting and growth planning services in specialized computing areas. Researches and investigates various specialized computing options and solutions. Analyzes industry trends. Coordinates support activities including specialized software installation and configuration. Seeks opportunities to integrate specialized area into scholarly activities, collaborating with faculty on incorporating specialized software and methods. Directly supervises all assigned subordinate staff.  Plans, designs, and conducts specialized end user training for groups or individuals.  Maintains knowledge in new developments and technologies, particularly in specialized area; recommends and implements, as appropriate, for universitywide usage. Tests new specialized software. Selects and recommends purchase of hardware and software for universitywide usage. Plans implementation of new, specialized software releases; determines impact of changes and methods of facilitating end user adjustment.  Interacts with hardware and software vendors to establish or maintain supportive relations.

Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Promotes and maintains standards for security conscious awareness and behavior. Ensures dissemination of security related information to staff.  Performs other related duties as assigned or requested.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding end users
  • Accomplishment of the unit’s operational goals and objectives
  • Sound system of internal assurances and controls for the department
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Operational risks that have been identified and managed
  • Efficient and effective unit operations
  • Well-coordinated and organized programs and/or projects
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or equivalent combination of education and experience plus three years relevant experience. Experience in an academic computing environment is preferred, as is supervising computer consultants or technical support staff.

System Administrators

Systems Administrator - Grade 4

Position Summary

This entry level position is involved with the daily administration of a server and/or server-based services.  These positions typically work under technical supervision and do not have final responsibility for the server or service. Under supervision, may be responsible for some amount of development; e.g., scripts to automate tasks, web systems with a database backend. Maintains, administers, and upgrades systems and software according to departmental objectives. Reviews system programs for adherence to established policy and to ensure thoroughness and quality. Imports, installs, tests and documents software before being placed into production. Completes system backups and maintains them in an organized secure manner. Analyzes error conditions that occur during program testing, installations or actual operations and takes corrective action to insure system reliability. May confer with vendors regarding hardware and software concepts, and capability issues. Evaluates existing computer configurations and makes recommendations regarding changes. Advises and instructs staff on the use of hardware and software on the system. Develops clear and technically sound documentation regarding systems, software and general process. Performs related duties as required.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Clients who are clearly informed and serviced
  • Clear and technically sound documentation
  • Compliance with operational policies and procedures
  • Safeguarded unit assets
Knowledge and Experience

Requires a bachelor’s degree in computer science or an equivalent combination of education and/or experience. Requires a good technical understanding of internetworking devices and their associated operating systems, as well as an understanding of systems and network related programming concepts. Must be able to demonstrate practical systems skills. Strong diagnostic skills are also required. Must be able to read, interpret, understand, and apply technical instructions and documentation. Requires good interpersonal and communication skills and the ability to handle multiple, shifting priorities. 

Systems Administrator - Grade 5

Position Summary

This level of position is responsible for independently running systems from common guidelines. Will be responsible for some amount of development; e.g. scripts to automate tasks, web systems with a database backend. May do more complex tasks under supervision. Responsibilities can include: diagnosing and resolving operating system related problems; supporting software applications for end users; diagnosing and resolving applications related problems; web programming, design and maintenance; coordinating/installing firewalls in currently working environments by following an existing process; collaborating in the development of security plans specific to clients’ needs; network monitoring of security log files and log analysis; trend and incident analysis; assisting in the on-going assessment and upgrading of network and telecommunications systems; researching and evaluating hardware and software; developing and maintaining technical documentation concerning Rutgers-specific operating system issues; and developing and conducting training materials on microcomputer operating systems, LAN operating systems and applications. Performs related duties as required.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Clients who are clearly informed and serviced
  • Clear and technically sound documentation and training materials
  • Compliance with operational policies and procedures
  • Safeguarded unit assets
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree in computer science or an equivalent combination of education and experience and two years of related systems administration experience. Requires a good technical understanding of internetworking devices and their associated operating systems, as well as an understanding of systems and network related programming concepts. Requires the ability to correctly identify and diagnose common operating system, LAN operating system and microcomputer application problems, and to document and implement appropriate resolution techniques for such problems. Must be able to read, interpret, understand, and apply technical instructions and documentation. Requires good interpersonal and communication skills and the ability to handle multiple, shifting priorities. 

Systems Administrator - Grade 6

Position Summary

This level normally involves a larger, more complex environment than is required by the typical department. It provides systems planning and administration for large administrative, academic and complex research units. Although still using software and methods that are common, this level will be more involved in the development of tools and applications. Individual is expected to be able to assess technology and recommend approaches for the client. Works under limited supervision. Responsibilities can include: developing support for new technologies, particularly those that are important for research; conducting pilot implementations; developing expertise to help researchers evaluate, implement, and monitor technology and developing the services to support them; planning and installing new systems; supporting the development of documentation or procedures relating to the implementation of emerging instructional and research technology; and providing specialized technical support to departments and research units that implement centrally supported technologies. May collaborate/develop computing resource planning and IT budgeting needs. Performs related duties as required.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Problem identification and resolution
  • Technically sound assessments and recommendations
  • Properly planned and managed projects completed on time
  • Clients who are clearly informed and serviced
  • Clear and technically sound documentation and training materials
  • Compliance with operational policies and procedures
  • Safeguarded unit assets
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree in computer science or an equivalent combination of education and experience and three years of related systems administration experience. Must be knowledgeable in administering heterogeneous computing environments ranging from servers to personal computers and have advanced knowledge of systems administration techniques and tools. Requires good interpersonal and communication skills and the ability to handle multiple, shifting priorities. 

Systems Administrator - Grade 7

Position Summary

This level position is usually responsible for more complex services, integration of technologies, and new approaches to solve technical problems. Position is typically found in large administrative and research units. Works under limited supervision. Responsibilities can include: designing, developing, testing and debugging specialized software; implementing, configuring and maintaining software prototypes; installing and configuring applications on new systems; maintaining specialized hardware/software; installing new hardware; and upgrading of operating systems and software products. Researches, evaluates and recommends hardware and software. May collaborate/develop computing resource planning and IT budgeting needs.

Serves as primary contact for vendors of equipment and services.  Prepares system and software documentation for end users. May supervise technical staff. Performs related duties as required.

Outcomes
  • Unit computing support conducted in accordance with established procedures
  • Efficient and reliable systems of steadily improving capabilities
  • Problem identification and resolution
  • Technically sound assessments and recommendations
  • Properly planned and managed projects completed on time
  • Clients who are clearly informed and serviced
  • Clear and technically sound documentation and training materials
  • Compliance with operational policies and procedures
  • Safeguarded unit assets
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree in computer science, or an equivalent combination of education and experience and five years of related systems administration experience. Must be knowledgeable in administering heterogeneous computing environments ranging from servers to personal computers and have advanced knowledge of systems administration techniques and tools. Requires good interpersonal, communication, and technical writing skills and the ability to handle multiple, shifting priorities. May require some experience in a specific research area.

IT Managers

IT Manager - Grade 7

Position summary

Supervises staff and operations of a computing services department which provides support and service for division-wide systems and users. Brings specific technical expertise to functions supervised. Has responsibility for staff supervision; participates in budget development and administration, short- and long-term planning and quality assurance. Recruits, screens, hires, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required.  Recommends departmental goals and objectives and implements and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives.  Manages daily operations of unit and provides specific technical expertise for function supervised. May direct complex projects and lend technical assistance to others as needed.  Participates in development and documentation of internal operating policies and procedures.  Serves as a primary source of information regarding department services. Links department with other University offices to ensure services are effectively coordinated. Stays informed of changes in technology by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.

Outcomes
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with university’s and unit’s rules, operational policies and procedures,
  • and regulatory requirements
  • Accomplishment of unit’s operational and goals and objectives
  • Identified, initiated, and resolved operational request actions
  • Well-coordinated and organized programs and/or projects
Knowledge and Experience

Requires a bachelor's degree in a related field or discipline, or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of information technology management principles and practices. Also requires a minimum of five years of relevant professional experience, excellent communication skills, and computer literacy.

IT Manager Grade - 8

Position Summary

The combination of tasks at this level is typically more managerial than technical and usually involves the direct supervision of several technical staff. This level will include responsibility for project management, budgeting, and planning. Oversees staff and operations, technical planning, data administration and security, hardware support and maintenance, documentation, computer and auxiliary operations and quality assurance. Directly or indirectly supervises all assigned subordinate staff, usually through other supervisors.  Assesses need for technical and professional growth and recommends development opportunities.  Evaluates employee performance and provides guidance and feedback. Counsels and/or disciplines as needed.  Reassesses or redefines priorities as appropriate in order to achieve performance objectives.

Participates in the planning and administration of departmental and project budgets; advises management regarding information systems requirements. Prepares long and short range plans for applications selection, systems development, systems maintenance, production activities and for necessary support resources.  Reviews and prioritizes systems development requests. Plans and coordinates project schedules and related activities. Directs coding, testing, installation, debugging and documentation of systems developments and/or enhancements.

Plans and implements necessary controls and procedures to protect systems and data from modification, disclosure or destruction. Ensures all information systems products meet standards and user requirements. Oversees the development and maintenance of systems, programming and operations documentation.

Networks with professional counterparts inside and outside the university. Actively participates in professional associations to stay informed of new developments in field and hardware and software technology changes.  Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.

Outcomes
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with university’s and unit’s rules, operational policies and procedures, and regulatory requirements
  • Accomplishment of unit’s operational goals and objectives
  • Identified, initiated, and resolved operational request actions
  • Appropriate responses to recommendations of internal and external auditors and other reviews
  • Sound system of internal assurances and controls for the department
Knowledge and Experience

Requires a bachelor’s degree or equivalent education and experience with six or more years of relevant work experience (to include managerial experience if applicable).

IT Manager Grade - 9

Position Summary

Primarily a manager, although may be responsible for some technical tasks, this level will often have planning and budgetary responsibility for a major computing area that has significant impact on the university. Responsibilities include strategic planning and implementation. Manages the staff and operations of a computing services department which provides support and service for universitywide systems and users. Examples include, but are not necessarily limited to, computer operations, applications programming, systems programming, hardware support, client services and training, or consulting services. Brings specific technical expertise to functions supervised. Has responsibility for staff supervision, budget development and administration, short- and long-term planning, and quality assurance. Directly or indirectly supervises all assigned subordinate staff, usually through other supervisors. Assesses need for technical and professional growth and recommends development opportunities. Evaluates employee performance and provides guidance and feedback. Counsels and/or disciplines as needed. Sets departmental goals and objectives and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives.

Sets strategic direction of department and assigned projects in short- and long-term strategic planning, recommending modifications and/or additions to services provided, staffing and organizational plans, and corresponding budgetary implications.  May provide specific technical expertise for functions supervised, e.g., computer operations, applications programming, systems programming, hardware support, client services and training, or consulting services. May direct the most complex projects and lend technical assistance to others as needed. Resolves escalated problems referred by subordinate supervisors or staff.  Serves as a primary source of information regarding department services. Links department with other university offices to ensure services are effectively coordinated.

Networks with professional counterparts inside and outside the university. Actively participates in professional associations to stay informed of new developments in field and hardware and software technology changes.  Develops and implements security related procedures. Promotes and maintains standards for security conscious awareness and behavior. Ensures dissemination of security related information to staff.

Outcomes
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with university’s and unit’s rules, operational policies and procedures,
  • and regulatory requirements
  • Operational risks that have been identified and managed
  • Accomplishment of unit’s operational goals and objectives
  • Identified, initiated, and resolved operational request actions
  • Well-coordinated and organized programs and/or projects
  • Appropriate responses to recommendations of internal and external auditors and other reviews
  • Sound system of internal assurances and controls for the department
Knowledge and Experience

Requires a bachelor’s degree or an equivalent combination of education and/or experience plus eight years of increasingly responsible managerial experience.

Application Developers

Application Developer / Web Developer - Grade 4

Position summary

This position is responsible for straightforward tasks usually under direct supervision not involving significant design or analysis responsibilities. These tasks include programming, testing, documenting applications, and reports. In the case of web designers, the individual would be designing primarily static pages.   Performs fundamental programming skills to be able to assist others who design, code, test, debug, document and maintain programs. Assists various web developers, web designers, business analysts, and product managers to create websites and web applications containing required features and modifications. May provide technical advice to other departments within the university and for integrating features built by web developers and web designers. Responsible for staying informed of advances in technology and adapting to new development tools and techniques. Operates under close supervision.

Outcomes
  • Development support conducted in accordance with established procedures
  • Problem identification and resolution
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or equivalent relevant education and experience.

Application Developer - Grade 5

Position summary

This position is expected to work independently on projects of some complexity or under supervision on larger, more complex applications. Some level of design and analysis is required.  Modifies and adapts existing programs and writes new programs using standard procedures and techniques. Performs limited systems analysis under the direction of more experienced programming staff.  Provides architectural oversight for development of new or enhanced websites and related web products. Works with various web developers, web designers, business analysts, and product managers to create websites and web applications containing required features and modifications. Provides technical advice to other departments within the university. May be responsible for integrating features built by web developers and web designers. Responsible for staying informed of advances in web technology and adapting to new development tools and techniques. Operates under general supervision.

Outcomes
  • Development conducted in accordance with established procedures
  • Problem identification and resolution
  • Accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and experience

Requires a bachelor’s degree or equivalent education and experience with two or more years of relevant work experience.

Application Developer - Grade 6

Position summary

This position is expected to work on projects of moderate complexity doing significant development, design, and analysis. In some areas, design will often need to account for the impact on other complex systems. Frequently responsible for making technology decisions and/or recommendations regarding advanced tools, platforms, etc. of an innovative nature.  Interfaces with users to determine their requirements. Designs systems for users to satisfy their needs. Position is competent to handle most activities under general supervision. Provides architectural oversight for development of new or enhanced websites and related web products. Works with various web developers, web designers, business managers, and product managers to create websites and web applications containing required features and modifications. Provides technical advice to other departments within the university. May be responsible for integrating features built by other developers and designers. Responsible for staying informed of advances in web technology and adapting to new development tools and techniques. May prepare documentation for users and other developers in accordance with internal and external standards. May also review the work of others as requested. Gives guidance and assistance as needed.

Outcomes
  • Development conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding colleagues and end users
  • Accomplishment of the unit’s operational goals and objectives
  • Sound system of internal assurances and controls for the department
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Efficient and effective unit operations
  • Well-coordinated and organized programs and/or projects
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and experience

Requires a bachelor’s degree or equivalent education and experience with three or more years of relevant work experience.  Sound knowledge of programming methods and procedures, documentation procedures, program flow charts and operator instructions. Knowledge of one or more appropriate computer languages.

Application Developer - Grade 7

Position summary

This position programs the most complex applications, which may include developing/implementing significant new technology. In some areas, design will often need to account for the impact on other complex systems. They are normally responsible for the entire life cycle of an application to include analysis, design, coding, testing, and documentation. In some cases, this position is often the subject matter expert in complex university processes.  May serve as a project leader for large and complex system projects or as a specialist providing technical consulting on complex projects. Formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems. Prepares detailed specifications. Oversees program design, coding, testing, debugging, documentation and maintenance. Has full technical knowledge of programming and analysis and instructs, directs and reviews the work of other programming staff.  Provides architectural and big picture oversight for the development of new or enhanced websites and related web products. Guides architectural web design projects through the management of web architecture teams. Provides high-level analysis and guides other members and groups within the department. May oversee the integration of features designed by web developers and web designers. Is responsible for hiring, firing, performance appraisals, and pay reviews.

Outcomes
  • Development conducted in accordance with established procedures
  • Problem identification and resolution
  • Teaching/training/guiding colleagues and end users
  • Accomplishment of the unit’s operational goals and objectives
  • Sound system of internal assurances and controls for the department
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Efficient and effective unit operations
  • Well-coordinated and organized programs and/or projects
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and experience

Requires a bachelor’s degree or equivalent education and experience with four or more years of relevant work experience to provide strong technical knowledge of programming and analysis and senior or lead experience.

Telecommunications Analysts

Telecommunications Analyst - Grade 4

Position Summary

This entry-level position is involved with the daily administration of telecommunications equipment and services. These positions work under technical supervision and are responsible for the least complex hardware and network systems.  Under direct supervision, assists higher level communications analysts or managers in the planning, design, and implementation of communications networks. Responsible for providing assistance and technical support for network design activities. Assists in the review/assessment of user needs. May perform feasibility studies for small projects and/or assist in the evaluation and selection of equipment. Work involves participation in the planning of limited phases of telecommunications services and in the development of proposals for equipment and services to improve existing telecommunications systems. Some contact is required with employees and officials at various levels, as well as with telecommunications equipment and service vendors. Maintains telecommunications records and provides reports and recommendations for the most cost-effective technical arrangements of switching devices and network. Trains personnel in the use of products and services. Performs other related duties as required.

Outcomes
  • Telecommunications support conducted in accordance with established procedures
  • Problem identification and resolution
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or equivalent combination of education and experience. Must be able to demonstrate practical telecommunication skills, possess knowledge of the principles and practices of telecommunications systems planning and have some knowledge of the methods and techniques involved in the design, installation and operation of communications systems. Requires the ability to perform the less complex analyses of the telecommunications system used by the university and be able to prepare functional specifications and estimates.

Telecommunications Analyst - Grade 5

Position Summary

This level position is responsible for straightforward implementation of telecommunications systems from common guidelines. Installs, maintains, and repairs network systems and related hardware. May be responsible for development of monitoring and installation processes. Works with limited independence exercising decision making in project plans and day-to-day operations pertaining to network activities following the guidelines set by management. May do more complex tasks under supervision. Maintains the university RUNet infrastructure by daily monitoring of electronics and analysis of system logs for faults. Investigates and resolves network problems using both hardware and software tools; responds to user problem reports; troubleshoots complex protocol problems. Configures a variety of networking electronics and software, including switches, for network expansion and/or modification projects. Participates in the requirements analysis for hardware, systems and local area networks.  Assists in system and network changes using good engineering practices. Prepares and maintains regular and accurate documentation of work completed, equipment changes, software changes, network connections and network status. Prepares reports as requested by management. May assist in developing and conducting training sessions.

Outcomes
  • Telecommunications support conducted in accordance with established procedures
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Problem identification and resolution
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or an equivalent combination of education and/or experience and two years of experience in telecommunications and computing. Must be able to demonstrate practical telecommunication skills, possess knowledge of the principles and practices of telecommunications system planning and have working knowledge of routine local data networking technologies. Must be able to handle multiple, shifting priorities, a large volume of technical problem resolution, and work well with peers and senior staff in a team oriented, and cooperative environment.

Telecommunications Analyst - Grade 6

Position Summary

This level position will normally involve a larger, more complex environment than is required in the typical department. Although still using technology and methods that are common, this level will be involved in more network design and/or development of processes. Works independently with limited oversight, exercising decision making in project plans and day-to-day operations pertaining to network activities following the guidelines set by management. Responsible for technical support of Local Area Network (LAN) systems, network operating systems, and internetworking devices. Uses comprehensive knowledge of operating systems and networking to assist departmental staff with networking related security assignments, problem diagnosis and resolution. Conducts networking monitoring of security log files and log analysis. Provides network programming, design, maintenance services and scripting. Identifies and develops new network services, practices and policies.  Participates in the development of design standards and reference models. Plans, coordinates and executes complex technology implementations. Identifies and obtains resources necessary to complete long term projects. Successfully manages personal and group projects to completion. May supervise lower level telecommunications analysts. Investigates and recommends new technologies for use on RUNet. Develops and conducts training and provides documentation on complex technologies. Other tasks may include firewall installations, security design and planning, and recommending and maintaining management software and applications.

Outcomes
  • Telecommunications support conducted in accordance with established procedures
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Problem identification and resolution
  • Well managed projects
  • Projects completed on time and within budget
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or an equivalent combination of education and/or experience and three years of experience in telecommunications and computing with progressively increasing positions of technical expertise. A strong understanding of network architecture, network operating systems, and some programming background is required. Must be able to demonstrate knowledge of problem resolution techniques for internetworking systems and LAN operating systems, have the ability to correctly identify and diagnose common networking and LAN operating system problems, and document and implement appropriate resolution techniques. Must be able to handle multiple, shifting priorities; a large volume of technical problem resolution; and work well with peers and senior staff in a team oriented, and cooperative environment.

Telecommunications Analyst - Grade  7

Position Summary

This level position is usually responsible for more complex services, integration of technologies, and new approaches to solve technical problems. Plans and implements complex hardware and software projects that require significant expertise. Works with independence under broad oversight exercising decision making in day-to-day operations pertaining to network activities following the guidelines set by management. Provides leadership and oversight for ongoing networking development projects which entail the identification, development, recommendation and adoption of new network technologies. Investigates and resolves network problems using both hardware and software tools. Troubleshoots complex network problems and responds to user problem reports. Assists in system and network changes using good engineering practices. Develops standards, practices, documentation, and training. Identifies and prototypes technologies and management practices beneficial to RUNet, Rutgers Regional Network and the university community. Analyzes and synthesizes information from industry, academic, and technical sources in consideration of their applicability to current enterprise management standards and practices. Analyzes applicable trends in the networking industry and provides recommendations to management. Prepares and maintains accurate and regular documentation of work completed, equipment changes, software changes, network connections and network status. Supervises lower level telecommunications analysts. May serve as primary backup to manager of Network Architecture for complex routing, external connectivity and technology management issues.

Outcomes
  • Telecommunications support conducted in accordance with established procedures
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Problem identification and resolution
  • Well-managed projects
  • Projects completed on time and within budget
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or an equivalent combination of education and/or experience and five years of experience in telecommunications and computing with progressively increasing positions of technical expertise. A thorough knowledge of complex data networking technologies, network architecture, network operating systems is required. Must have successful project planning and management experience, supervisory experience, and good interpersonal and communication skills. Requires the ability to correctly identify and diagnose complex network problems. Must be able to handle multiple, shifting priorities; a large volume of technical problem resolution; and work well with senior staff in a team oriented, and cooperative environment.

Telecommunications Analyst - Grade 8

Position Summary

This level position is usually responsible for creating/developing new technology and being innovative in the use of technology.  Is responsible for extremely large implementations of complex hardware and software projects that require significant expertise. Works independently with limited oversight exercising decision making in project plans and day-to-day operations pertaining to network activities following the guidelines set by management. Assists in the overall universitywide responsibility for the wide-area data backbone network and the interconnection of departmental level local area networks on all campuses.  Provides systemwide planning and design, policy recommendations, and technical/economic evaluation of new and existing network offerings. Maintains the wide-area backbone network by daily monitoring of electronics and analysis of system logs for faults. Designs and configures a variety of networking electronics and software, including routers and switches for network expansion and/or modification projects. Evaluates new technologies, network security hardware, software and management tools, and plans for their integration into the network. Investigates and resolves complex network problems using both hardware and software tools. Troubleshoots complex protocol problems and responds to user problem reports. Maintains both broad and specific knowledge and expertise of the telecommunications and computing fields in both academic and administrative computing environments sufficient to advise staff and others within the university and plan for future network needs. Leads in system and network changes using good engineering practices. Prepares and maintains regular and accurate documentation of work completed, equipment changes, network connections, and network status. Supervises lower level telecommunications analysts.

Outcomes
  • Telecommunications support conducted in accordance with established procedures
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Problem identification and resolution
  • Well-managed projects
  • Projects completed on time and within budget
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate responses to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or an equivalent combination of education and/or experience and six years of experience in telecommunications and computing, with progressively increasing positions of technical expertise. A through knowledge of complex data networking technologies, and all aspects of data communications, protocols, gateways/routers, switches, modems, multiplexers, and leased lines is also required. Must have successful project planning and management experience, supervisory experience, and good interpersonal communication skills. Requires the ability to correctly identify and diagnose complex network problems. Must be able to handle multiple, shifting priorities; a large volume of technical problem resolution; and work well with senior staff in a team oriented, and cooperative environment. Preferences: certified in local area networks and cable engineering; Cisco Certified Network Associate or Professional (CCNA/CCNP).

Instructional Technologists

Instructional Support Specialist - Grade 3

Position Summary

This entry level position works under supervision and provides day-to-day support in the use of instructional IT services. Primarily responsible for maintaining, installing, and troubleshooting instructional hardware and software. Activities include the set up, upgrade, and minor repair of personal computers, the installation of software, minor repair of audio-visual equipment, and the installation of peripherals and projection devices. Assists faculty in the use of instructional classroom equipment, operations and training over the telephone, email, and in-person. Responds to inquiries from end-users having problems using software and equipment. Diagnosis problems using written procedures and resolves problems or provides timely notification of problem details to supervisor for resolution. Acts as a user advocate to resolve problems working within the defined support structure. Writes and updates standard troubleshooting procedures for review by supervisor. Performs related duties as required.

Outcomes
  • Support conducted in accordance with established procedures
  • Problem identification and resolution
  • Effective guiding of end users
  • Assist in accomplishment of the unit’s goals and objectives
  • Clients and staff who are clearly informed and serviced
  • Safeguarded unit assets
Knowledge and Experience

Requires two years combination of education and/or experience and knowledge of instructional technologies, various hardware, peripherals and computing operating systems, networking systems, and various software packages. Must have good problem solving, organization, interpersonal, and communication skills and the ability to effectively communicate technical information to a nontechnical audience.

Instructional Designer - Grade 4

Position Summary

Provides assistance to faculty seeking the use of instructional technology to enhance teaching and learning. This level requires general knowledge and a reasonable mix of technical and pedagogical experience. Individual does not typically have enough experience in both to work entirely on their own in positions requiring a full range of instructional and pedagogical skills. Solutions are not complex. Works under supervision. Advises faculty about current instructional technology and its uses and recommends methods to improve the design and delivery of course content and materials. Performs routine needs assessments to identify improvements for websites, learning objectives, delivery techniques, and/or learning activities. Identifies and resolves curriculum design and production problems for print, web-based, interactive, or other course delivery systems. Works with faculty to integrate instructional tools into their teaching. Plans, develops, and conducts training. Develops and maintains training materials and online resources related to the use of instructional technologies and software applications. Researches and reviews data to remain current on strategies and trends in learning technology. May participates in the process of short and long term strategic planning for the integration of instructional technology.  Installs, configures and maintains software and troubleshoots problems with microcomputer hardware, operating systems and peripheral equipment. Performs related duties as required.  

Outcomes
  • Support conducted in accordance with established procedures
  • Design, development and outcomes are consistent with project objectives and timelines
  • Successful implementation of instructional tools and methods
  • Knowledgeable and trained clients
  • Cooperative working relationships
  • Assist in accomplishment of unit’s goals and objectives
  • Safeguarded unit assets
Knowledge and Experience

Requires a bachelor’s degree in computer science, education, communications, or related field or an equivalent combination of education and/or experience, and one year experience in the use of instructional technology to enhance teaching. Requires knowledge of principles, practices, and techniques of designing, developing, delivering, and evaluating educational programs; training techniques; current technologies; instructional technologies; various hardware, peripherals and operating systems; networking systems; and various software packages. Requires good interpersonal, communication and organizational skills. Must have the ability to facilitate and present instructional materials; assess technology and software programs and identify advantages and limitations of using various technologies for instructional purposes; effectively demonstrate instructional applications of technologies; effectively communicate technical information to a nontechnical audience; and establish cooperative working relationships.

Instructional Technology Specialist - Grade 5

Position Summary

Collaborates with faculty in the design and implementation of instructional strategies to improve student learning. At this level incumbent has general knowledge of the principles, theories and concepts of pedagogy, knowledge of relevant technologies, and can work in positions requiring a full range of instructional and pedagogical skills. Works with limited supervision. Incorporates instructional design principals and various technologies to develop curriculum and improve the design and delivery of course content and materials. Performs needs assessments to identify improvements for websites, curriculum resources, learning objectives, delivery techniques, and/or learning activities. Identifies and resolves curriculum design and production problems for print, web-based, interactive, or other course delivery systems. Serves as a technical resource; analyzes, evaluates and recommends new technologies for potential applications in instruction. Plans, develops, and conducts training. Develops and maintains training materials and online resources related to the use of instructional technologies and software applications. Researches and reviews data to remain current on strategies and trends in learning technology. Participates in the process of short and long term strategic planning for the integration of instructional technology. Installs, configures and maintains software and troubleshoots problems with microcomputer hardware, operating systems and peripheral equipment. Performs related duties as required.

Outcomes
  • Support conducted in accordance with established procedures
  • Design, development and outcomes are consistent with project objectives and timelines
  • Successful implementation of instructional tools and methods
  • Knowledgeable and trained clients
  • Cooperative working relationships
  • Assist in accomplishment of unit’s goals and objectives
  • Safeguarded unit assets
  • Appropriate responses to recommendations of internal and external auditors and other reviewers
 Knowledge and Experience

Requires a bachelor’s degree in computer science, education, communications, or related field or an equivalent combination of education and/or experience, and two years experience in the use of instructional technology to enhance teaching. Requires working knowledge of principals, practices, and techniques of designing, developing, delivering, and evaluating educational programs; training techniques; current technologies; instructional technologies; various hardware, peripherals and operating systems; networking systems; and various software packages. Requires good interpersonal, communication and organizational skills. Must have the ability to facilitate and present instructional materials; assess technology and software programs and identify advantages and limitations of using various technologies for instructional purposes; effectively demonstrate instructional applications of technologies; effectively communicate technical information to a non-technical audience; and establish cooperative working relationships.

Instructional Technology Specialist - Grade 6

Position Summary

Collaborates with faculty, program directors, and university administrators to improve curriculum and instruction through the use of instructional technology. This level works at the school or college level requiring specialized knowledge of the principles, theories and concepts of pedagogy and the use and delivery of instructional technology in complex environments. Serves as the primary point of contact for all technology projects. Works closely with faculty and others on a variety of complex projects and provides support, advisement and input. Activities can include helping faculty identify and evaluate instructional software; consulting in the design and development of curriculum materials; identifying appropriate hardware and peripherals; and bringing faculty with common interests together to brainstorm innovative solutions to instructional problems. Plans, develops and facilitates training in the use of technologies for instruction. Works with faculty and administrators in the process of short and long term strategic planning for the integration of instructional technology. Researches and reviews data to remain current on strategies and trends in learning technology. Serves on and/or supports various campus committees. Performs related duties as required.

Outcomes
  • Support conducted in accordance with established procedures
  • Design, development and outcomes are consistent with project objectives and timelines
  • Successful implementation of instructional tools and methods
  • Knowledgeable and trained clients
  • Cooperative working relationships
  • Assist in accomplishment of unit’s goals and objectives
  • Safeguarded unit assets
  • Appropriate responses to recommendations of internal and external auditors and other reviewers
Knowledge and Experience

Requires a master’s degree in instructional design, curriculum/instructional development, instructional technology, or a related field and two years of experience in instructional design within higher education. An equivalent combination of education and experience may be substituted for the advanced degree requirement. Requires in-depth knowledge of learning and instructional theories, practices, and their applications; assessment techniques; and emerging technologies. Must have the ability to facilitate and present instructional materials; assess technology and software programs and identify advantages and limitations of using various technologies for instructional purposes; effectively demonstrate instructional applications of technologies; effectively communicate technical information to a nontechnical audience; and establish cooperative working relationships. Requires good interpersonal, communication and organizational skills and the ability to work with faculty and staff with diverse backgrounds and perspectives on the use of technology in a variety of learning environments.

Senior Instructional Technologist - Grade 8

Position Summary

Provides leadership to faculty, program directors, and university administrators in the use of instructional technology. This level serves as a university resource and may be considered a subject matter expert in developing innovative approaches to teaching and learning through the use of technology. Has an in-depth theoretical understanding of learning theories, instructional theories and their applications in higher education. Activities can include advising in the design and development of curriculum materials; creating new instructional software; facilitating meetings with faculty groups and/or project teams about improving curriculum, instruction, and learning through the use of instructional technology; introducing new teaching techniques and technologies; designing and developing faculty training programs, multimedia courseware, and distance learning applications; leading instructional designers in courseware design and development teams; participating in setting policies regarding acquisition, installation, licensing, and maintenance of hardware and software; conducting research on trends and best practices and adapting to client’s needs; seeking and soliciting funding opportunities for instructional initiatives; authoring articles for university and professional publications on ground-breaking initiatives and strategies; and leading and/or serving on various campus committees. May supervise lower level technical staff. Performs related duties as required.

Outcomes

Leadership in promoting instructional technology to enhance curriculum, instruction, and learning

  • Innovative design, development and implementation of instructional initiatives that are consistent with client’s objectives and timelines
  • Support conducted in accordance with established procedures
  • Knowledgeable and trained clients
  • Cooperative working relationships
  • Accomplishment of unit’s goals and objectives
  • Safeguarded unit assets
  • Appropriate responses to recommendations of internal and external auditors and other reviewers
Knowledge and Experience

Requires a master’s degree in instructional design, curriculum/instructional development, instructional technology, or a related field, and at least three years of related experience in higher education. Requires extensive knowledge of contemporary and emerging learning theories, instructional theories, practices, and their applications. Strong conceptual, planning and project management skills. Must have the ability to develop and present instructional materials; assess technology and software programs and identify advantages and limitations of using various technologies for instructional purposes; effectively demonstrate instructional applications of technologies; facilitate workshops; effectively communicate technical information to a non-technical audience; and establish cooperative working relationships. Requires strong leadership, interpersonal, communication and organizational skills and the ability to work with faculty and staff with diverse backgrounds and perspectives on the use of technology in a variety of learning environments.

Web Designers

Web Designer - Grade 3

Position summary

This position is responsible for straightforward tasks usually under direct supervision not involving significant design responsibilities. These tasks include designing, testing, and documentation.  Typically the web designer would be designing primarily static pages. Assists various web developers, web designers, business analysts, and product managers in the creation of websites and web applications containing required features and modifications. May provide technical advice to other departments within the university and for integrating features built by web developers and web designers. Responsible for staying informed of advances in technology and adapting to new development tools and techniques. Operates under close supervision.

Outcomes
  • Web design support conducted in accordance with established procedures
  • Problem identification and resolution
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Assistance in responding to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a combination of one to two years designing experience or relevant education.

Web Designer - Grade 4

Position summary

This position is responsible for straightforward tasks usually under direct supervision not involving significant design responsibilities. These tasks include designing, testing, and documentation.   Typically the web designer would be designing primarily static pages. Assists various web developers, web designers, and product managers in the creation of websites and web applications containing required features and modifications. May provide technical advice to other departments within the university and for integrating features built by web developers and web designers. Responsible for staying informed of advances in technology and adapting to new development tools and techniques. Operates under close supervision.

Outcomes
  • Web development support conducted in accordance with established procedures
  • Problem identification and resolution
  • Assist in the accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Appropriate response to recommendations of internal and external auditors and other reviews
Knowledge and Experience

Requires a bachelor’s degree or equivalent combination of education and experience.

Web Designer - Grade 5

Position summary

This position is expected to work independently on large scale complex website projects and be responsible for the overall content and design.  Will work with more advanced applications and websites. Design and analysis is required.  Modifies and adapts existing programs and writes new programs using standard procedures and techniques.  Develops new and enhances existing websites working with related web products. Should have solid knowledge of content management software and the ability to navigate large complex sites.  Works with other web developers, web designers, business analysts, and product managers to create websites and Web applications containing required features and modifications. Provides technical advice to other departments within the university. May be responsible for integrating features built by web developers and web designers. Responsible for staying informed of advances in web technology and adapting to new design tools and techniques. Operates under general supervision.

Outcomes
  • Web design conducted in accordance with established procedures
  • Problem identification and resolution
  • Accomplishment of the unit’s operational goals and objectives
  • Clients who are clearly informed and serviced
  • Safeguarded unit assets
  • Compliance with operational policies and procedures
  • Assistance in responding to recommendations of internal and external auditors and other reviews
Knowledge and experience

Requires a bachelor’s degree or equivalent education and experience with two or more years of relevant work experience.