The following are sample performance standards for Administrative and Managerial, Professional, Supervisory, and Confidential positions in the Student/Academic Service job family.

Associate Director Writing Center and Special Programs

  • Works independently under the minimal supervision of the Executive Directors of the the Programs to ensure the provision of high quality academic and academic support programs and courses
  • Demonstrates and uses comprehensive knowledge and understanding of theories of composition pedagogy to develop regular and summer session curriculum, expand tutoring programs, coordinate and present internship courses, and design and implement innovations
  • Uses independent judgment to accurately evaluate and place students into writing courses to best support their learning
  • Displays solid knowledge of public institution financing and maintains the financial and public interests of the center and satellite centers by writing and obtaining grants, evaluating and forecasting budgets
  • Utilizes organizational skills and process management to ensure the effective and efficient overall operation of the centers to maximize university resources
  • Supervises, directs, and motivates administrative employees to implement center strategies and provide outstanding service to a diverse body of students
  • Demonstrates leadership in forming and maintaining productive work relationships with diverse constituencies that result in the implementation of outreach and special programs to motivate and prepare students and prospective students

Associate Dean II

  • Works independently and with the Dean of Students to meet enrollment management, academic progress, and retention goals of the school
  • Demonstrates comprehensive knowledge of higher education administration and student personnel to develop programmatic initiatives
  • Demonstrates leadership to oversee triage, referral, record maintenance and communication initiatives for students
  • Displays solid knowledge of public institution financing in developing and using the divisional budget and performs periodic analyses to ensure the financial operations of the school are efficiently maintained
  • Supervises, directs, and motivates professional and support staff to implement divisional strategies and provide outstanding service to a diverse body of undergraduate students
  • Displays knowledge of data processing and technological applications to enhance successful program development and administration and as a basis for accurate data analyses
  • Uses independent judgment to serve as final arbiter for student appeals
  • Ensures effective and efficient operation of budget, planning, personnel, instruction, academic affairs, and external programs at school-wide and department levels
  • Ensures school and departments operate within budget limits
  • Monitors all faculty appointments and evaluations for promotion to make sure they move efficiently through the university prescribed system
  • Ensures all school programs are carried out with positive results
  • Develops and implements a plan to upgrade the department and center infrastructure to improve administrative, fiscal, and grant support
  • Works to integrate centers with academic programs through collaboration with multiple contacts
  • Develops budgets, guidelines, printed materials, and personnel to improve the process of recruiting students and faculty
  • Develops successful proposals to obtain university funding for special projects
  • Resolves all space and building issues promptly and effectively
  • Effectively represents the department on university committees to further the goals of the school
  • Represents the university's professional schools on the Data Warehouse Committee to develop and recommend new guidelines for graduate program administrative systems and databases
  • Develops and implements a plan to increase and improve services to students recruitment, development of admissions procedures, implementation of new degree programs, and orientation programs

Assistant Dean I

  • Works independently and with the Dean of the school to provide oversight for recruitment, admissions, and delivery of enrollment services for prospective and enrolled students
  • Provides clear direction and solves technical problems to administer student registration and records of approximately 3,300 students
  • Serves as chief custodian of all student academic records and oversees the management of all information relating to student records from admission to graduation to ensure the integrity of all records
  • Displays strong computer literacy and uses comprehensive knowledge of information technology to enhance all aspects of registration and records management
  • Demonstrates a solid understanding of university policies and procedures to oversees the management of registration, scheduling, grade reports, enrollment verification requests, and degree audits
  • Participates in the development and implementation of policies, procedures, and programs to advance the mission of the school
  • Utilizes excellent written and oral communication skills and demonstrates leadership to enhance interpersonal relationships and team building
  • Expresses sensitivity to the special needs of adult and part-time students to provide individualized and high quality service

Assistant Dean II

  • Works independently under the minimal supervision of the Dean of Students to administer the Residence Life Program at the school and ensure support for the overall mission of the school and Rutgers University
  • Recruits, hires, and trains professional, graduate, and undergraduate staff to provide for the safety and security of 10,000 undergraduate students
  • Demonstrates detailed and specialized knowledge of residence life, student development, and learning concepts to advocate for student interests
  • Develops, interprets, and communicates policies and practices to adjudicate residential discipline cases and to respond to daily maintenance needs and crisis situations
  • Displays in-depth understanding of state and federal regulations and legislation that pertain to students and residence life issues to develop and implement administrative policies and procedures of the department
  • Supervises, directs, and motivates administrative employees to implement departmental strategies and provide outstanding service to a diverse body of students
  • Displays solid knowledge of public institution financing in developing and using the departmental budget and performs periodic analyses to ensure the financial operations of the office are efficiently maintained
  • Works independently under the minimal supervision of the Associate Dean to raise funds and administer publicity for the departmental projects and programs
  • Interfaces with multiple internal and external audiences such as potential donors in corporations, foundations, government agencies and private domain to build relationships and develop funding sources
  • Writes grant proposals to develop funding sources
  • Demonstrates a leadership role in developing pre-school and undergraduate programs to increase the interest of women in math, science, engineering and technology and to increase the participation of faculty in the project’s programs
  • Demonstrates detailed and specialized knowledge of residence life, student development, and learning concepts to advocate for student interests
  • Displays solid knowledge of public institution financing to create and maintain budgets for various programs and ensure the financial operations of the project are efficiently maintained

Assistant Dean III

  • Works independently with objectives broadly defined by the Dean of Students to make decisions and resolve complex issues associated with the implementation and management of special academic programs
  • Provides leadership and a point of contact to enhance services to support special populations of students at the school
  • Develops, implements, and administers comprehensive academic support services and initiatives to foster academic success and increase student retention
  • Develops curricular initiatives, grant proposals, and outreach programs to strengthen partnerships with schools, government, and industry
  • Serves as liaison to academic, student services, and administrative units and community services to ensure that available resources are fully utilized by students
  • Tracks, evaluates, and reports on students' academic progress and develops, implements, and monitors intervention strategies as appropriate to support academic success
  • Demonstrates solid understanding of school and university policies and procedures to ensure objective treatment of all students
  • Develops paper and electronic systems including publications, online student forum listserv, staff listserv, and school web site to enhance communications with students and staff
  • Partners with colleagues to provide support for school and fellows committees
  • Displays excellent organizational and project management skills in managing special projects and to assist with the annual graduation event
  • Conducts research, prepares analyses, and writes reports to assess and evaluate academic programs and processes
  • Displays knowledge of data processing and technological applications in student academic services to enhance successful program development and administration
  • Expresses sensitivity to the special needs of adult and part-time students to provide individualized and high quality service to a diverse student body

Admissions Officer

  • Works independently and as part of a team under the general supervision of the Assistant Director of Recruitment and Enrollment to assist in attracting and enrolling a high quality student population
  • Carries out routine and non-routine recruiting tasks to process the entering class at all stages of the recruitment cycle through enrollment, including admissions application review
  • Develops, plans, and coordinates various on-campus recruitment programs and activities, such as open houses, to market the university to students, parents, school counselors, and teachers
  • Leads information sessions and makes presentations at recruitment events both on and off campus to foster relationships with internal and external clients
  • Develops marketing plans to target key demographic markets, conducts market analyses, implements programs, and analyzes and reports on the effectiveness of recruitment activities to reinforce a viable marketing strategy
  • Reviews, evaluates, and makes decisions on applications for admission to the undergraduate schools and schools of the university to ensure a qualified and diverse student body
  • Demonstrates outstanding organizational, writing, and speaking skills to facilitate interactions with coworkers and to guide clients throughout the admissions process
  • Correctly applies first year and transfer admits, wait-list, and deny parameters for all collegiate units prior to start of admissions cycle.
  • Reviews a minimum of 1,000/3,000 applications per year or as otherwise assigned by supervisor during peak application review periods
  • Applies parameters correctly using professional judgment. [Whenever possible review should result in notification action to the applicant (e.g., decision)].
  • Encodes decisions, conditions of admission, and special codes (i.e., 5%, EOF, etc.) on the system accurately; maintains a 1 per 300 application review/encoding error rate
  • Records decisions, conditions of admission, and special codes correctly on the appropriate review form/computer screen
  • Routes application to the appropriate workflow queue upon completion of the review
  • Exceeds application review assignment by 20%
  • Initiates action that helps office meet overall unit goals and objectives

Recreational Sports Director

  • Demonstrates in-depth understanding of sports programming, departmental philosophy, and university goals to develop and establish objectives, strategic direction, and policies and procedures for the sports club and intramural program
  • Develops partnerships with local, regional, and state recreation departments and develops unit contingency plans to enhance effectiveness and build productive working relationships
  • Works with students to secure capable coaching, develop safety plans, create emergency action plans, review accident/incident reports, and adjust policies to provide a safe environment for all center users. In this regard, works cooperatively with the Office of Risk Management & Insurance
  • Displays solid knowledge of public institution financing and develops unit budget, performs periodic cost and productivity analyses, and prepares and manages annual fundraising calendar to maintain the financial and public interests of the center. Ensures program budget is well managed and all purchases are reasonable and appropriate
  • Develops and implements club officer training programs, advises Executive Board and club officers, oversees all club financial accounts, handles discipline, and assists in recruiting coaches and off campus facilities to support competitive sports programs. Provides a supportive and challenging learning environment for students
  • Ensures full rental and activity program summer schedule to maximize utilization of the center. Proactively solicits new clients for facility usage
  • Determines qualifications for staff positions and supervises and motivates employees to implement center strategies and provide outstanding service to students and other users

Program Coordinator

  • Displays knowledge of general university financial principles and practices to oversee budget, negotiate, and prepare contracts. Understands university and state regulations governing collection, allocation, and management of student fees.
  • Establishes cooperative relationships with university departments including Public Safety, Risk Management & Insurance, and Facilities Operations in the planning and implementation of events
  • Advises school and university-wide student organizations in the program planning process (development, implementation, evaluation) to help them sponsor social, educational, and cultural activities that supplement students' curricular experience
  • Demonstrates a sound understanding of student development theory and trends and relates well to students to motivate a culturally diverse school community. Develops programs that promote students’ psychosocial and cognitive development
  • Carries out routine and non-routine planning and coordination tasks associated with the arrangements of traditional school events and to plan and implement the co-curricular events of the school. Develops and implements plans on time and within budget
  • Serves as an active member of the department to assist in the development of major initiatives during the year
  • Demonstrates outstanding organizational, writing, and speaking skills to facilitate interactions with coworkers and clients

Assistant Director for Special Programs

  • Works independently under the minimal supervision of the Assistant Dean
  • Demonstrates solid understanding of the Educational Opportunity Fund and programs for disadvantaged populations in higher education to support the Assistant Dean in administering all special academic and non-academic activities
  • Manages all activities associated with the institute to provide for year round academic programming
  • Supervises daily office tasks to ensure effectiveness and efficiency of unit operations
  • Develops counselor training for senior counselors and conducts counselor evaluations and performance appraisals to set, communicate, and monitor clear standards and ensure high quality counseling for students
  • Administers student diagnostic inventory instruments and develops program components and services for at risk students to monitor and address unsatisfactory academic progress
  • Assists with writing reports and proposals, conducts and critiques research studies for component development
  • Displays solid knowledge of public institution financing to prepare budgets and write successful grant proposals
  • Displays proficiency with computers and knowledge of research applications and software including desktop publishing and the Microsoft Office Suite to enhance successful program development and administration
  • Demonstrates outstanding organizational, writing, and speaking skills to facilitate interactions with coworkers and clients

Director Psychological/Counseling Services

  • Demonstrates in-depth understanding of theoretical and applied bases of counseling and clinical psychology to plan and develop mental health programs, services, and outreach for 2,000 students
  • Recruits, selects, trains, and motivates clinicians, professional staff, and graduate students in clinical psychology to provide a fully competent staff to handle cross-cultural service delivery
  • Develops and communicates clear and measurable performance standards for employees to assist their success in achieving unit goals
  • Supervises, directs, and motivates clinical and administrative employees to implement center strategies and provide outstanding service to a diverse body of students
  • Evaluates and treats students to address developmental and psychological/emotional difficulties
  • Consults with staff, faculty, and students, and maintains liaison with health professionals at the Student Health Center to enhance effectiveness and build productive working relationships
  • Provides leadership in formulating campus policies on psychological issues
  • Develops strategic plans and administrative budget for center

Assistant Manager Event Services

  • Works under the direct supervision of the Manager and follows standard practices and procedures to ensure all center events and related services are implemented successfully for clients
  • Interacts with internal and external clients to interpret and implement reservations that meet proper set-up and technical needs for all events in the center
  • Demonstrates good communication and interpersonal skills to supervise student personnel
  • Displays knowledge of general principles and practices of student center operations to estimate space rental fees for clients, maintain accurate records, and monitor budgeted versus actual expenditures for student staff payroll
  • Shows proficiency with computers and audio/visual equipment to operate and maintain an inventory of all equipment and furnishings related to events
  • Collaborates with others to make decisions and act as departmental resource, assist operations staff, and serve on committees
  • Expresses sensitivity to the special needs of a diverse, adult and student client body to provide individualized and high quality service

Assistant Director, Student Center

  • Works independently and as part of a team under the general supervision of the Associate Director for Facilities and Operations to supervise and ensure that all student center operations, events, and related services are implemented successfully for users
  • Supervises, trains, and motivates professional, administrative, food service, and student staff to ensure all have a customer service orientation and specific area skills including technical training on A/V equipment, computers and office equipment
  • Demonstrates knowledge of university policies and procedures, and reviews and ensures the accuracy of area employee time reports to comply with regulations established by the payroll, student employment, and financial aid offices
  • Serves as liaison to vendors and monitors vendor/tenant contracts, leases, operations, and services to ensure compliance with local, state, federal, campus center, and university laws and policies
  • Regularly audits vendor sales, cash register tapes, monthly rent payments, and revenue reports payments to ensure accuracy; authorizes deposits
  • Reviews applications, conducts interviews, develops orientation and training programs, completes timely evaluations, and ensures confidentiality of personnel records to efficiently coordinate the student employment program for the Rutgers Student Center
  • Develops and coordinates student staff educational training programs in customer service, center operations, emergency procedures, time management, and meeting management to produce a knowledgeable and effective student work force
  • Uses judgment within defined practices and procedures to act as Building Coordinator for Facilities Maintenance Services to ensure custodial, grounds maintenance, and building maintenance services meet campus center standards
  • Fosters relationships with internal and external clients to anticipate the future needs of customers and recommends equipment, furnishing, and service improvements

Reservations Coordinator

  • Works under the direct supervision of the Director to provide reservation and event expertise for the clients of the Rutgers Campus Centers
  • Identifies equipment and space needs, suggests appropriate set-up and spaces, and explains reservation policies and procedures to guide internal and external clients (in person/by telephone) reserving space in the Rutgers school campus centers
  • Regularly and effectively communicates reservation events information to the Assistant and Associate Directors of the Rutgers Campus Centers, RUPD, Emergency Services, Risk Management, Parking, and other university offices to ensure the appropriateness of activities occurring within reservable space
  • Utilizes the Rutgers Integrated Administrative System (RIAS) to accurately collect all monies resulting from services rendered by the Rutgers Campus Centers including timely collection of all space rental and additional costs
  • Trains, supervises, and motivates student employees according to the general principles and practices of an educational model to provide reservation and information assistance to the Rutgers community with a customer service focus
  • Facilitates biweekly meeting with the Assistant/Associate Director of Events of the Rutgers Campus Centers, Rutgers Program Assistant Directors, and Rutgers University Police Department representatives to review campus center events
  • Assists Associate Directors with the development, implementation, and evaluation of the annual budget to efficiently manage the expenditures of the Rutgers Campus Centers Reservations Office
  • Serves as a member on various committees to review and develop of policies, procedures, and fees in the utilization of space within the Rutgers Campus Centers

Academic Advisor

  • Meets established deadlines with the Diversity Registration Process so that 100% of student- athletics are registered into appropriate courses on time
  • Ensures all assigned student-athletes (100%) are registered into appropriate courses using NCAA, Big East Rutgers University guidelines for programs towards degree
  • Meets all calendar deadlines for informing students about add/drop, withdrawing, and payments
  • Establishes methods of communication with assigned student-athletes outside of face to face meetings