How can I obtain my Logon ID and/or my password if I have forgotten it?

The Division of Pensions and Benefits has provided links to registered MBOS users to retrieve their logon ID and/or password.

Forgot your log on ID?, you will be asked to provide the email address for your account and prompted to answer your challenge question.

Forgot your Password?, you will be asked to provide your log on ID and be prompted to answer your challenge question.

How do I register for MBOS?

The Division of Pensions and Benefits provides step by step registration instructions  that include images of each of the registration steps to assist first time users. 

I am a new employee and have not received confirmation of my PERS enrollment? Can I still register for MBOS?

You cannot register for MBOS until you have received your pension membership number, which will be mailed to your home address once your enrollment in PERS has been processed by the Division of Pensions and Benefits.

I am still having difficulty using MBOS. How can I request assistance?

If you encounter difficulty registering for or using MBOS, call Client Services at 609-292-7524. You may also request assistance via MyNJ Support.  Please include your full name, email address, log on ID, and a detailed description of the issue you are experiencing.

I am trying to register for MBOS, but I do not know my PERS membership number. How can I obtain this number?

For employees currently enrolled in PERS, there are several ways to find your pension membership number:

  • Reference your PERS enrollment verification that you received when you enrolled in PERS initially
  • Call the Division of Pensions and Benefits automated system at 609- 292-7524
  • Contact University Human Resources at 848-932-3990 or via email.

I do not have internet access at home, is there another way to get my PERS account information?

Yes.  PERS employees can also access their account information via phone by using the Automated Information System. You may access the Interactive Voice Response system 24 hours a day by calling 609-292-7524.

What functions can I complete using the MBOS system?

MBOS allows PERS and PFRS members to complete a variety of functions associated with their pension membership:

  • Review member account information
  • Apply for a pension loan
  • Apply to purchase service credit
  • Designate beneficiaries
  • Calculate a retirement estimate
  • Apply for retirement, and
  • Other pension related functions.

What is the Member Services Online System (MBOS)?

MBOS is an online portal within the New Jersey Division of Pensions and Benefits website intended for members of the Public Employees' Retirement System (PERS) and the Police and Firemen's Retirement System (PFRS).

What pension functions can only be completed through MBOS?

Newly enrolled PERS members must use the MBOS system to designate beneficiaries for their retirement contributions and life insurance.

Effective November 1, 2008, all pension loan requests must be submitted online through MBOS.