OneSource Rutgers Faculty and Staff Service Center

The OneSource Service Center has a singular purpose: to improve the experience for all of our employees.

University Human Resources and Payroll Services have partnered to plan, design, and operate a service center to support Rutgers community members. This effort will simplify processes, improve the customer experience, and redefine our delivery of HR and Payroll services.

 

Simplified Process

To improve the experience for all, processes will be redefined to maximize efficiency and streamline execution.

Simplified process
 
 
Improved user experience

Improved Customer Experience

A customer-centric approach will focus on providing consistent answers, transparency into inquiries, and timely issue resolution to enable customers to focus on their work rather than the processes that support them.

 
 

One Number for HR and Payroll Inquiries

Customers will have increased clarity on where to turn for consistent answers on HR & Payroll questions.

One number for HR and payroll inquiries