Skip to main content


Description: Ensures performance aligns with the goals and objectives of the department and broader university. Focuses on results and goal achievement and generating solutions to challenges that may impede performance.

Key Characteristics:

  • Accountability
  • Emotional Intelligence
  • Personal Excellence
  • Planning and Organizing

Measurable Behaviors:

Role Model

  • Accountability: Creates a culture of ownership and an ethical environment that positively influences integrity and responsibility. Sets the standard for ethical behavior by consistently conforming to the highest professional standards and practices.
  • Emotional Intelligence: Guides others through challenging situations and brings disagreements into the open and finds solutions all can endorse. Creates an environment of understanding and awareness.
  • Personal Excellence: Creates a team environment that fosters employee engagement and motivates team members to achieve their goals.
  • Planning and Organizing: Establishes key strategic relationships, inside and outside the university, enabling mutually beneficial outcomes. Develops strategies and action plans that are aligned with the strengths of the university.


  • Accountability: Takes both personal and professional responsibility for performing quality work and transforming efforts into results. Recognizes the impact of one’s behavior on the broader team, department, and university.
  • Emotional Intelligence: Takes an active interest in colleague concerns, picking up on cues that inform how others feel and think. Recognizes and acknowledges others’ feelings, perspectives and drivers.
  • Personal Excellence: Demonstrates personal determination and resilience when faced with changing circumstances. Understands the impact of own behavior and performance on the outcomes of others.
  • Planning and Organizing: Focuses on measurable outcomes and the evaluation of proposed actions against team objectives. Prepares strategies that manage risk and proactively seeks opportunities to identify and introduce efficiencies.


  • Accountability: Acts with personal, professional, and behavioral integrity. Delivers on commitments and exhibits behavior that is consistent and reliable.
  • Emotional Intelligence: Demonstrates awareness, assessment and control of one’s own emotional state, attitudes, and strengths. Maintains personal momentum and professional effectiveness in the face of challenging circumstances.
  • Personal Excellence: Understands own strengths and limitations and is focused on self-development. Remains positive in the face of setbacks and obstacles.
  • Planning and Organizing: Identifies the sequence of tasks and the resources needed to achieve goals. Prioritizes key action steps and anticipates the impacts and risks of own decisions and actions.